Job Sheet

Job no. - So you have a record of what has been done.

Date - This is so you know when the job was done.

Customer Name - So you know who's being charged for the job.

Address - So if anything goes wrong you know where they live and where to send any follow up.

Phone - So you can contact the customer.

Chassis/engine no. - To confirm the vehicle identity.

Rego - To confirm vehicle identity.

Odometer - To confirm mileage at start of work.

NZ New of Import - To confirm the model.

Contact name - To know who to talk to about the work.

Customer signature - To give authority to the work.

Work requested - So you know what is to be done.

Work required - To record what has been done and further recommendations.

Labour - To confirm how long the job took.

Parts fitted - What was fitted.

Invoice total - How much the customer is expected to pay for the work.

WOF due date - To remind the customer when it needs to be done.

Bad Customer Expirience

Customer experience is very important in the success of a business.

If a customer leaves the business with a bad experience then they are not going to give positive feed back to the friends and family about the work place. However, if they have a good experience they are going to talk highly of that business. Things that make better customer experience are things like making the customer feel welcome e.g. saying "Welcome, how are you?" and making them feel comfortable while their car is being worked on.

An example of bad customer experience is when Armand went to a parts shop for his BMW. He bought a new gearbox and kit but the parts shop left out an important bit. He went to them to tell them, but they did not want to replace the kit. This meant that he had a bad customer experience, he then told people about the situation and that meant that a lot of people now have a bad view of that company.

This is why customer experience is important.

Treaty/Sustainabilty

The Treaty states that "Her majesty the Queen of England confirms and guarantees to the chiefs and tribes of New Zealand and to the respective families and individuals thereof the full exclusive and undisturbed possession of their land and estates, forests, fisheries..."

This means that workshops have to abide by this passage. This means that they cannot just run dirty/smokey vehicles, dump oil or refrigerant, disperse brake dust or burn tyres. This is because there is a treaty that attempts to protect the environment and the people.

Safety Systems

There are many Vehicle Safety systems, these are some of them:

Seat Belts:

These are very important in terms of vehicle safety. These will protect the occupants of the vehicle in an accident. To pass safety tests, these need:

- To be able to clip into the buckle and stay there: This is important because if there was a crash and the seat belt didn't stay in its buckle, the occupant would be in great danger.

- to retract when pulled out: This is important because if the occupant pulled the belt out and it didn't retract, the seat belt would be basically pointless.

- To have no tears or marks on the belt: This is important because if the belt had a tear in it, it would become much weaker than it should be.

On the Suzuki, basically all the belts were unacceptable. There was dirt on all the belts and the retractors didn't work on most of the belts.

Air Bags:

These are put in place to cushion as much impact as possible for the passengers in an accident.

This is the most important feature in the prevention of direct head impact.
If a car is fitted with airbags, there will be a light that comes on the dashboard for a few seconds after ignition.

Laminated Windscreens:

These are designed to stay in one piece in an impact. This is important because if there is an impact, glass doesn't shatter and go everywhere e.g. into peoples eyes.

Crumple zones:

These are places in the vehicle that are designed to absorb and dissipate the force of an impact. It also helps to divert the maximum amount of force away from the passengers. These are usually on the sides of the engine bay and the sills on the side of the car. If those zones are rusted or damaged they become useless.

On the Nissan bluebird the crumple zones were good e.g. no rust or damage to them.

WOF

Here are a few things to check for while doing a Warrant of Fitness check:

Seatbelts:

These need to be not damaged/dirty, have to be able to retract and be able to click into the buckle.

I did my WOF check on the Suzuki, I found that the belts failed inspection due to dirt/grease on the belts, they would not retract when pulled out and one of them was jamming.

Lights:

All lights need to be working.

I found that the right hand park light and right hand brake light were both not working. This is a fail.

Dashboard lights:

You need to check if the lights on the dashboard work correctly e.g. come on and switch off when they are supposed to.

I saw that the handbrake light did not work, it was permanently staying on even when the handbrake was down.

Horn:

You have to check if the horn is working correctly because it is a warning device.

The horn was working correctly on the Suzuki.

Tyres:

The tyres have to be a minimum of 1.5mm of tread depth. This is important because anything less than that would mean the vehicle would very low traction (if not none). 

On the Suzuki, all the tread depths were way above 1.5mm (around 3mm each).